Many international guests abandon their reservations due to uncertainty about whether their card will be accepted or when they will be charged.
Conclusion: Clearly state the accepted brands, charging timing, and currency (or local payment) in English. Icons alone are insufficient.
Guest Concerns
- Acceptance of Visa, Mastercard, Amex, and JCB
- Whether a deposit is required and when it will be charged
- Whether the remaining balance is paid locally or in advance
- Currency used (Japanese yen) and exchange rate information
- Restrictions on cash-only or bank transfer payments
Template for Communication (Feel free to adjust)
We accept Visa, Mastercard, and American Express.
A deposit of XX% will be charged when your booking is confirmed.
The remaining balance is due at check-in (cash or card).
All rates are in Japanese yen (JPY).
Be sure to clearly state any restrictions, such as no Amex or cash payments.
Local Payment and Deposits
- Deposit: When it will be charged, what percentage, and which cards are accepted
- Local Payment: Cash or card, and whether it is due at check-in
- Cancellation Policy: Conditions for refunding the deposit (ensure it aligns with your cancellation policy)
Consistency Across Platforms
Ensure that the payment section of your booking form, confirmation emails, and FAQs use the same wording. Discrepancies between your website and booking form regarding card acceptance can significantly undermine trust.
Next Steps
If you want to assess not just payment representation but also the overall readiness for discovery, trust, and booking, consider HAKO Scan.
Studio HAKO — Japan, ready for the world.